At Veloria Beauty, we strive to ensure your satisfaction with every purchase. Due to the personalized and handmade nature of our products, refunds are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact.

In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of receiving your order. We kindly ask that you provide clear photos of the item(s) received.

Upon verification of the damage or error, we will gladly offer you the option of a replacement item or a refund. Please note that refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.

We appreciate your understanding and thank you for supporting our small business.